FAQ & Return Policy

When will my order ship?

Orders are typically processed within 2–5 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

Do you accept returns or exchanges?

At this time, all sales are final and we are unable to accept returns, exchanges, or refunds. Please review product descriptions, sizing information, and photos carefully before placing your order.

What if I receive a damaged or incorrect item?

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and photos of the issue. We will review the situation and work to provide a resolution.

How do I know what size to order?

If you are between sizes or have specific fit questions, please contact us before placing your order and we will be happy to assist.

Do you restock sold-out items?

Some styles may be restocked, while others are limited quantities and may not return. Follow us on Instagram and subscribe to our email list to be the first to know about restocks and new arrivals.

Where are you located?

Provence House is an online boutique based in Charlotte, North Carolina.

Do you have a physical store?

At this time, Provence House is an online boutique. We also participate in select pop-up events throughout the Charlotte area.

How can I contact you?

For any questions regarding your order, sizing, or products, please contact us by email or send us a message through our Contact page. We will do our best to respond within 1–2 business days.

Can I change or cancel my order?

Because we begin processing orders quickly, we cannot guarantee changes or cancellations once an order has been placed. Please contact us as soon as possible if you need assistance.